KPI · 0101/04
65%
Faster Handling
Real-time context switching and automated responses eliminate manual data retrieval across channels.
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Deploy sovereign AI on your infrastructure - in weeks, not months.
Customer Support · Omnichannel AI agents
Deploy AI agents across every channel - voice, chat, email, and social. All on your infrastructure. Customer conversations never leave your environment.
65% faster handling. 50% first contact resolution. Full audit trail.
65%
Faster Handling
50%
First Contact Resolution
Every channel adds complexity. Every vendor adds risk.
Agents are overwhelmed. Volume is spiking but headcount budgets are frozen.
Context is lost between channels. Customers repeat themselves every time they switch.
Knowledge is scattered across wikis, PDFs, and tribal memory. New reps take months to ramp.
Quality is inconsistent. Your best reps are 3× better than average, but you can't clone them.
Every SaaS tool processes customer data on infrastructure you don't control.
Turnover crisis
40%+
annual turnover in contact centers.
The cycle never ends: hire, train, lose, repeat. Meanwhile, customers wait, context is lost, and every interaction starts from zero.
Deploy AI agents that handle volume while your human team focuses on complex, high-value conversations.
65%
Faster Handling
Real-time context switching and automated responses eliminate manual data retrieval across channels.
50%
First Contact Resolution
Unified knowledge access means agents resolve issues the first time, every time.
40%
Agent Productivity
Automating repetitive responses frees your team for conversations that need human judgment.
25%
Lower Agent Churn
Reduced cognitive load and system-hopping cuts burnout. Better tools mean people stay longer.
From first contact to resolution, deploy agents that keep customers moving forward.
Voice
Human-quality conversations
Chat
Instant response, full context
Intelligent routing & response
Social
Unified social inbox
Deploy pre-built agents or use specs and templates to build your own in Studio.
Omnichannel Support Agent
Stitches every customer interaction across every channel into a single conversation. Customer switches from chat to phone to email and context follows seamlessly. Zero repetition. Full journey visibility. VIP recognition instant.
Voice Support Agent
Human-quality voice with natural conversation. Handles inbound calls, detects intent, resolves common issues instantly, and transfers complex cases to humans with full context. 24/7 coverage. Zero hold times.
Agent Assist Copilot
AI copilot for human agents. Surfaces relevant knowledge, suggests responses, provides customer context, tracks sentiment, and enables one-click actions. So every agent performs like your best agent. 40% faster handle time.
Email Router Agent
Reads, understands, and routes incoming emails to the right team instantly. Intelligent classification, customer-aware prioritization, and auto-replies for common questions. Zero manual sorting. 94% routing accuracy.
Ticket Automation Agent
Automatically creates complete, enriched tickets from any conversation. Accurate categorization, customer context lookup, duplicate detection, and proper routing. Agents start helping instead of documenting. 100% auto-created.
Quality Assurance Agent
Reviews 100% of conversations against your quality scorecard. Identifies coaching opportunities, compliance risks, and top performer patterns. Real-time feedback. Consistent scoring. Complete coverage vs 2% sampling.
Self-Service Portal Agent
Powers intelligent self-service for customers. Natural language search across knowledge base, guided troubleshooting flows, and smart escalation to human agents when needed. Deflects 60%+ of routine tickets.
Escalation Management Agent
Monitors conversations for escalation triggers. Detects sentiment shifts, compliance risks, and VIP customers automatically. Routes to specialists with full context. Ensures nothing falls through the cracks.
Integration · 01
Salesforce
Integration · 02
Zendesk
Integration · 03
ServiceNow
Integration · 04
Intercom
Integration · 05
Twilio
Integration · 06
Custom APIs
Visual Builder
Follow guided steps to build agents. Configure each stage through the UI. No code required.
Best for
Developers who prefer visual tools
Conversational Builder
Top performers describe how they handle different scenarios. AI generates the agent. Developers refine together.
Best for
Support Experts + Developers together
Full IDEs
JupyterLab, VS Code, RStudio with GPU access, pre-installed frameworks, and direct deployment.
Best for
Data Scientists & ML Engineers
Customer data, conversation history, and recordings never leave your infrastructure.
Zero Data Egress
Customer conversations never touch external servers. Process everything on your infrastructure.
PII Redaction
Automatic PII detection and redaction via Sentinel. Your compliance rules enforced.
Full Source Code
Inspect, modify, and extend any agent. Your brand voice, your escalation logic.
No Vendor Lock-in
Deploy on AWS, Azure, GCP, or on-premise. Move freely between environments.
Deploy your first support agent in minutes, or talk to our team about building custom agents for your channels.